General Training means to provide a basic understanding of the concepts and skills required to use a software product.

Software Services include software installation, configuration, setup, support, customization (when possible) of reports, forms, and screens, and implementation.

Advanced Services include conversion and data migration (import/export and data manipulation).

Retainers are prepayments, payable either before the work begins or at the close of the first site visit, at the discretion of the Consultant.  Retainers allow the Client to purchase blocks of hours at a discounted rate.  Since they do not expire, retainers offer the Client protection from rate increases.  Please refer to the chart below for discounted hourly rates and total retainer prices. 

Block/Discount

$75/hr

Price

$70/hr

Price

$65/hr

Price

5 hours = 2.5%

73.00

68.25

10 hours = 5%

71.25

61.75

617.50

25 hours =10%

58.50

1462.50

50 hours =15%

63.75

55.25

2762.50

Travel time is billed both ways at half the normal rate.  Please refer to the chart below for exact travel rates per hour based on the various rates and retainers offered.  The starting point is the closer of either the Consultant’s office (in the vicinity of the intersection of Bee Ridge and Honore near Exit 207 of I-75) or another Client’s location if the Consultant is already out of the office.  

Please note: all rates are rounded down to the nearest quarter for ease of calculation.

Materials and expenses that are necessary to complete the job are billed to the Client at actual cost.  Material costs can include, but are not limited to: backup media, paper, ink, and labels.  Expenses can include, but are not limited to: long distance telephone charges and postage charges.

Cancellation charges, in the amount of one hour’s fee at the Client’s normal rate, will be billed if the Client does not provide the Consultant with at least 24 hours notice of intent to cancel. 

Emergencies:  The Client will be given, upon request, the Consultant’s pager or cell phone number.  If the Consultant is not in the office, the Client may call the pager/cell phone.  If the Client enters “911” next to their phone number, this indicates an emergency and the Consultant will attempt to return the call as quickly as possible.  The Client will be billed a minimum interrupt charge of 15 minutes at their normal hourly rate.  This charge is imposed when another Client’s session must be interrupted to return the call.